Thursday, October 6, 2011

The Art of Shopping Online

I must be getting cranky in my old age. I'm slightly north of 40 and moisturize daily. Which has absolutely nothing to do with anything. I get less tolerant of things as I get older. So anyways...you may have read my rant here regarding comments to artisans about the cost of handmade. Now you get to read another peeve.

1) Most of us have policies.

2) We have estimated shipping times.

3) Some of us have Ready to Ship items, some of us are Made to Order. Most of the time this is very clearly stated in our shop. Look in these areas: shop description, policies, listings, order confirmations. If, as a customer, this isn't apparent to you, please ask. No biggie.

Irritating: When a customer purchases a Made to Order item and then complains that it took too long to get to them.

Even More Irritating: When it is clearly stated in the store that (and I quote generally): "Each item is made by hand. Please expect XYZ days/weeks for your item to be made and shipped out/prepared for shipping."

*And the customer has received their product within the timeline.

**And they still complain.

Really? REALLY??????












1 comment:

  1. Now, add to that that you live in the black hole of the postal universe and generally ship somewhere where the mail is reliable and usually arrives in 2-3 days.

    My most frequent convo on Etsy is apologizing for the delay in arrival of their item and explaining that I am not in the US, that the postal system is not the same, etc etc.

    ReplyDelete